Refund and Return Policy

SHIPPING

Orders ship within two (2) business days after the order is received.

In-store pickup

Most items can be picked up during normal business hours. After your order is placed you will receive an email informing you that your order is ready for pickup. You may then pickup during normal business hours or schedule a pickup time by calling 301-909-8061. Pickup location is 1803 Connecticut Ave. NW, Washington DC, 20009

RETURN POLICY

We take pride in providing exceptional products. If at any time you are not satisfied with a product contact us immediately at 301-909-8061 or info@luxenatueraleshop.com so that we can remedy the issue. Due to sensitive nature of our handcrafted products we cannot accept returns of teas and certain other products.

All garment sales are final: Please inspect your items upon receipt and contact us immediately if the item is defective, damaged or if you receive an incorrect item, so that we can investigate and correct.

Appointment Policy

Services are rendered at 1803 Connecticut Ave. NW, 2nd floor, Washington DC 20009 Please allow yourself time to locate parking if you will be driving to your appointment. There are two parking garages within walking distance and ample street metered parking available.

To cancel or reschedule please contact us 48 hours in advance. Any cancellations made after 48 hours will forfeit any deposit or payment made towards that appointment.

No call no show guests will forfeit full amount paid towards that appointment, including up to redemption of a prepaid session, plus any additional inconvenience fees ($75) based on the appointment type.

There is a fifteen (15) minute grace period for all appointments that are longer than 30 minutes. All late arrivals will have the amount of minutes late deducted from their service time. If the service is 30 minutes or less you will forfeit the appointment and be responsible for the full amount of the appointment. In addition to receiving reduced service time you will be assessed a $15 late fee. 

A deposit and payment card is required for every service appointment. Packaged sessions are paid in full before services are rendered and must be completed within the allotted time.

Packages: Six (6) session packages must be completed within 7 weeks. Three (3) session packages must be completed within 3 weeks. Any special packages must be completed within the specified time period.

Mobile appointments:  All other appointment policies apply to mobile appointments, in addition: There is a minimum booking requirement of $100 in services to be eligible for mobile appointments with a $75 travel fee.

REFUND POLICY

All refund request should be submitted within 30 days by email to info@luxenaturaleshop.com with subject line “refund”. Refunds will not be granted on perishable, flammable and hazardous materials, personal care or custom items.

Appointment deposits, gift cards and worn garments are nonrefundable, without exception.

Refund requests received after 60 days of the transaction will not be accepted.

In certain instances a credit may be issued. If received item(s) are damaged or defective contact us immediately and we will initiate an investigation and correct the issue.

Contact us with any questions regarding these policies:

301-909-8061

info@luxenaturaleshop.com