Refund and Return Policy

SHIPPING & Pickup

We process and ship all orders within two (2) business days of receiving them.
If you’ve selected in-store pickup, most items will be available during regular business hours.
Once your order is ready, we’ll notify you by email.
Pick up at your convenience at:
4599 Telfair Blvd., Camp Springs, MD 20746 #119
Need to schedule a pickup time? Call us at 301-909-8061.

Product Returns

We take pride in offering carefully curated, handcrafted wellness products.
If you are not fully satisfied, please reach out to us immediately at 301-909-8061 or info@luxenaturaleshop.com so we can make it right.

Due to the sensitive nature of our teas and select natural products, returns cannot be accepted on those items.
All garment sales are final. If an item arrives damaged or incorrect, please notify us promptly so we may investigate and correct the issue.

Appointment Policy

All services are performed at:
4599 Telfair Blvd., Camp Springs, MD 20746 #119

Please arrive early to allow time for parking. Metered street parking and nearby garages are available.

To reschedule or cancel, please notify us at least 48 hours in advance.
Appointments canceled with less than 48 hours’ notice will result in the loss of your deposit or any prepayment.

No-call/no-show appointments forfeit the full payment and may be subject to a $75 inconvenience fee.

Late Policy:
• Grace period: 15 minutes for services over 30 minutes
• For services 30 minutes or less, late arrival forfeits the appointment
• Late arrivals receive reduced service time and a $15 late fee

All bookings require a deposit.

Package sessions must be used within their set timeframe:
• 6-session packages: within 7 weeks
• 3-session packages: within 3 weeks
• Special offers follow their listed timelines

Mobile Appointments:
• Require a minimum of $100 in services
• Subject to a $75 travel fee
• All other appointment policies apply

REFUND & Credits

To request a refund, email info@luxenaturaleshop.com within 30 days of purchase with the subject “Refund.”

Please note:
• No refunds on perishable, flammable, personal care, or custom items
• Deposits, gift cards, and worn garments are non-refundable
• Refund requests after 60 days will not be accepted

In certain cases, a store credit may be issued at our discretion.
If your items arrive damaged or defective, contact us right away so we can resolve the issue.

We’re here to help:
📞 301-909-8061
📧 info@luxenaturaleshop.com